Broadnet Africa

Booking Conditions

IT IS IMPORTANT THAT YOU READ AND UNDERSTAND THE FOLLOWING CONDITIONS BEFORE MAKING YOUR BOOKING.
NO DOCUMENTS WILL BE ISSUED UNTIL FULL PAYMENT IS MADE. ANY AND ALL MONEY PAID IS NON REFUNDABLE.

You can book directly with Allucia Tours or via your favorite travel agent.

RESERVATION AND DEPOSIT
Please complete and forward the Booking Form accompanied by a deposit of $300 per person to Allucia Tours to arrive within 3 days of receiving confirmation that the company is holding space for you. Allucia Tours reserves the right to correct any errors in rates quoted or calculated, or any omissions made at any time during your booking. Any verbal quote given is only an indication of the final price and is subject to confirmation in writing. Payments by MasterCard and Visa will incur a fee of 2% and American Express 3%.

RECEIPT OF DEPOSIT
By sending a deposit the client agrees to be bound by the terms and conditions set forth in this brochure.

BALANCE OF PAYMENT
The final balance of the travel arrangements is due at Allucia Tours no later than 60 days prior to the confirmed tour departure date as confirmed by acceptance of the booking. Failure to pay in full by the due date may result in additional costs which will be passed on as a late payment fee of no less than $30 per booking. This is in the event of cancellation by the company or the customer due to non-payment or late payment, all monies paid will be forfeited. Allucia Tours reserves the right to request a partial payment of the final balance more than 60 days prior to departure (eg: airfare portion) in the event that airline tickets need to be issued by our office or by our operators overseas. Payments by MasterCard and Visa will incur a fee of 2% and American Express 3%.

LATE BOOKINGS
Bookings made less than 60 days prior to departure will incur a late booking fee of no less than $30 per booking which is payable along with the final payment. Payment must be made in full within 3 days after the company confirms that it is holding space. If payment is not so made, Allucia Tours shall have the right to cancel the booking at its discretion and all monies paid will be forfeited (no refund). The bookings may also incur additional fees including any applicable urgent visa processing fees. Bookings made less than 30 days prior to departure will incur a late booking fee of $50 per booking and must be paid along with the final payment at the time of booking. These bookings may also incur additional fees. Allucia Tours does not process visa applications for bookings made less than 30 days prior to departure but customers are entitled to apply for their own visas.

FEES AND CHARGES
All fully inclusive Philippine Tour prices indicated in the brochure are based on group travel and any deviation from the set itinerary will incur additional airline ticket costs (Breakaway Fee) of up to $100 per person. Arrangements such as transfers, accommodation, etc. outside the set group arrangements/dates are at an additional cost and are not covered by the Breakaway Fee.

AIRLINE FUEL LEVY SURCHARGE
Since 2004 all airlines servicing flights to Asia have been charging a fuel levy surcharge, on top of the normal airline ticket price, in order to cover the increased cost of aviation fuel. As fuel prices have fluctuated, so too has the amount the airlines charge for this levy. This amount is detailed against the tour featured in this brochure and will also be advised to you at the time of your booking and is subject to change until your airline ticket is issued.

AMENDMENT & BOOKING FEES
The following fees will apply:
Amendments to confirmed and deposited itineraries outside of 30 days prior to departure where the value of the booking is decreased – $25 per change (a change to the booking that increases the value will incur no fee).
Amendments within 30 days of departure – $50 per change.
Transferring between tours (outside 60 days) – $100 per person.
Transfer fees must be paid at the time of change.
Transferring between tours (within 60 days) – See ‘Cancellation by Customer’ for applicable fees and details.
Reissue of airline tickets – From $100 per person (other fees may apply)
Bookings of only 3 nights accommodation or less – $30 per booking
Rail tickets and passes only – $50 per booking
Once a booking is confirmed name transfers are not permitted as this will be regarded as a cancellation.

CANCELLATION BY CUSTOMER
All or any cancellations must be made in writing to Allucia Tours and No money will be refunded.

CANCELLATION BY Allucia TOURS
Allucia Tours reserves the right to cancel or vary a tour prior to departure due to insufficient numbers. In such an event alternative guaranteed travel dates will be offered to suit the guests. Should these options not be acceptable Allucia Tours will not refund the price paid. If a tour is cancelled or varied prior to departure due to unforeseeable circumstances such as, but not restricted to, severe weather conditions or force majeure. If these circumstances are beyond the control of Allucia Tours, it’s agents and employees; and no monies will be refunded you may then claim from your travel insurance.

Allucia Tours will not refund monies prior to departure due to unforeseeable circumstances such as force majeure, adverse weather, flight rescheduling, hotel overbooking and faults with transportation or road conditions may also have an effect on the tour itinerary after the commencement date. Any decision made in respect of tour services by independent operators to re-route or amend the itinerary due to any of the above or similar circumstances is at the discretion of the tour service provider and Allucia Tours shall not be liable for any claim whatsoever arising from such events.

REFUSAL OF CARRIAGE
Allucia Tours retains the right to remove customers from our group tours for reasons that impact on the enjoyment or safety of other tour members, such as, but not limited to, the physical, medical or mental inability of customers to undertake the arrangements of the tour, unsocial or unruly behaviour, or the carriage of prohibited substances and materials. In this event, there will be no refund of any monies paid.

DESCRIPTIONS, MAPS & PICTURES
Hotel descriptions featured in this brochure are based on current hotel guides provided by suppliers and contractual agreements. Any facilities described are subject to change at any time. Maps and photo­graphs are included for general information only and may not necessarily reflect actual routings, location or services. Allucia Tours has made reasonable enquiries to verify that the descriptions and details are accurate but do not warrant that they are.

TRAVEL INSURANCE
It is compulsory that all customers travelling with Allucia Tours are adequately covered by insurance for the duration of their travel arrangements. Allucia Tours cannot in any way be made liable for any additional cost incurred by the customer on any tour.

HEALTH REQUIREMENTS
All customers are required to familiarise themselves with any health requirements specific to the countries being visited. Customers who are aged 70 years or over, or with a pre-existing condition that affects their fitness to travel, or any medical/dietary requirements must inform Allucia Tours in writing. All customers should visit their doctor for these aforementioned purposes and/or to confirm that they are physically able to undertake the day-to-day requirements of the tour. Should any ailments either exist at the time of booking or arise before their departure from Australia, the customer must inform Allucia Tours of these by providing a medical certificate.

TRAVEL DOCUMENTS
A passport with a minimum of six months validity is required for customers travelling to all countries in our programme. If passports are not received by Allucia Tours 60 days prior to departure, the customer will be required to pay an urgent visa processing fee. Unless otherwise requested your passport will be returned with final documentation approximately two weeks prior to your departure date. If the customer requests the passports to be returned prior to this, an additional fee will be incurred. Responsibility for documentation accuracy, passport validity and dispatch of documents rests with the customer.
Allucia Tours accepts no responsibility for any failure in this respect. Allucia Tours does not issue foreign visas. We only submit passports and application forms for visas to be issued by the relevant authorities. Allucia Tours cannot guarantee that any visa will be issued by the relevant authority and accepts no responsibility if a visa application is refused. Any cancellation fees or other expenses incurred by the customer due to the refusal of a visa will be entirely the customer’s liability.

CONSULAR ADVICE
We recommend that you review the information provided by the Australian Department of Foreign Affairs and Trade prior to making your booking by calling 1300 555 135 or by visiting their website www.dfat.gov.au for the latest information. We strongly recommend that you familiarise yourself with the latest Government Consular advice and information.

SINGLE TRAVELLERS
Single travellers on fully inclusive group tours may avoid paying the Single Hotel Room Option by opting to travel on a ‘willing to share’ basis.
Allucia Tours will endeavour to match a single traveller with another suitable single traveller. In the event that we are unable to confirm a share partner, single room option cannot be waived. Single Cruise Cabin Option fees are applicable for any cruise components and cannot be waived. Single Rail Compartment Option fees are applicable for any rail components and cannot be waived.

SHOPPING
Shopping can be fun and entertaining, especially in local markets, where many copies of international brand names can be purchased for next to nothing. However, Allucia Tours, its staff and employees are not qualified nor permitted to ensure or guarantee the quality or value of any goods purchased or the suitability of any retail outlets visited and the security of using a credit card to purchase such goods. In all cases, the purchasing of goods and the use of a credit card for those transactions is entirely at the customer’s own risk and at all times the customer must use their own discretion.

RESPONSIBILITY
Allucia Tours (herewith called the Company) acts as a coordinator for all persons taking these tours in the making of all arrangements for transportation, sightseeing and hotel accommodation. The Company does not own, manage, control or operate any transportation vehicle, any hotel or restaurant or any other supplier of services. All coupons, receipts and tickets are issued subject to the terms and conditions specified by the supplier and all services are subject to the laws of the country where the services are provided. The Company acts only as an agent for the owners, contractors and suppliers of transportation and/or other related travel services provided and assumes no responsibility for the loss, theft or damage to baggage or property or for any injury, illness or death or for any damages or claims whatsoever caused arising directly or indirectly from accidents, loss, theft or damage to person or property, delays, transport failure, strikes, wars and uprisings or acts of God etc. over which the Company has no control. We strongly urge all customers to undertake a high level of personal responsibility in order to ensure that possessions, equipment and personal documents are closely monitored and protected at all times.

SEATBELTS
Please note that seatbelts are not compulsory by law in many countries and therefore the local people largely choose not to wear them. For this reason, local operators may or may not have seatbelts in vehicles or they may be hidden underneath protective seat covers. It is recommended that where seatbelts are available customers must use them and remain seated at all times while the vehicle is moving. As such customers acknowledge that seatbelts may not be available and therefore travel at their own risk. Customers warrant that they shall not make any claim howsoever arising for injury or damage in respect of, arising from or contributed to by the absence of seatbelts and hereby release Allucia Tours from all such claims.

PROCEDURES FOR LODGING COMPLAINTS OR CLAIMS
At Allucia Tours we are committed to ensuring that we deal with complaints effectively and efficiently. Should the customer not be satisfied with any aspect of their arrangements they must immediately inform the National Escort or Local Guide who will endeavour to resolve the issue at the time. If this is not possible and you wish to lodge a complaint or claim this must be done in writing to Allucia Tours on the Gold Coast (or emailed to info@alluciatours.com.au) within 30 days of the date of the completion of your Allucia Tours arrangements. Relevant receipts and substantiating evidence must be attached to the letter of claim.

AIRLINES
Airlines featured in this brochure do not by virtue of their endorsement represent themselves either as contracting with any purchaser of a holiday from Allucia Tours or as having any legal relationship with such a purchaser. Frequent flyer miles may not be accrued on some packaged fares. For details, contact our office.

ADDRESSES
By providing email and postal addresses on the Booking Form you have agreed to receive correspondence from Allucia Tours which may contain marketing, specials and promotional material.

BROCHURE VALIDITY
Tour itineraries and prices in this brochure are accurate at the time of printing. Once a customer has paid the deposit, the price of the tour is guaranteed, subject to any increase in fuel surcharge, tipping, tax changes or levies imposed by any government or their agencies or any airline. The prices for tours are subject to change without notice. The departure dates of tours are subject to change due to future airline schedules. Allucia Tours reserves the right to make alterations to itineraries, departure dates and prices due to circumstances beyond their control.

PRICE GUARANTEE
The Price Guarantee excludes current airline fuel surcharge and tipping. The Price Guarantee applies to the deposited group tour departure only. Any costs incurred due to a change of tour or departure is the responsibility of the customer.

AGENT RESPONSIBILITIES
It is the travel agents’ responsibility to ensure that all invoice and itinerary details and documentation issued by Allucia Tours are correct and that the customer is aware of amendment and cancellation conditions and other clauses in these Booking Conditions.

LAW OF CONTRACT
This contract is governed by the laws of the state of Queensland and any legal action arising therefrom shall be litigated only in the appropriate court in that state having jurisdiction in that claim.

ADDITIONAL INFORMATION
You may choose to use your prefered airline, and book only a land tour. That is ok, and the airfare will then be deducted from the price of your tour. It will be the costumer’s responsibility then to pay for their own air travel and transfer from the airport to the hotel and then from the hotel back to the airport at the end of the tour. The customer will also be required to arrive at the nominated hotel no later than 6 pm on the nominated day at the start of the tour.

Allucia tours will not be liable for any delays for passengers using this option. The following items are not included in the final price,
Alcoholic drinks
Laundry Souvenirs
Air fares from your town/city to the departure point Sydney Airport, although this can be added to the booking.

All the above mentioned items are the sole responsibility of the customer.

Please note: Changes in operator land costs, airfares, taxes, fuel surcharges and currency exchange rates may affect the price of particular group tours. For these reasons, it is essential that the agent/customer reconfirms all arrangements at the time of booking and prior to paying the final payment.